Terms and Conditions – TAXI Bernard (taxivodice.hr)
Last updated: July 2026
By submitting a booking request through this website, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. If you do not accept these Terms, you may not proceed with a booking.
1. Definitions
Service Provider refers to Bernard Mikulić, operating the taxi service at taxivodice.hr.
Customer refers to any person who submits a booking request through the website, by email, phone, or WhatsApp.
Passenger refers to the person(s) who will be transported. The Customer and Passenger may be the same person.
Booking refers to a reservation confirmed only after the required advance payment has been received by the Service Provider.
Transfer refers to a private taxi ride from a specified pickup location to a specified destination.
2. Booking Procedure
2.1. Bookings can be made through the online booking form at taxivodice.hr, by phone or WhatsApp at +385 97 753 9328, or by email at bernard.mikulic@gmail.com.
2.2. A booking request is not a confirmed booking. The booking is confirmed only once the required advance payment has been received and written confirmation is sent by the Service Provider.
2.3. The Customer must be at least 18 years of age.
2.4. The Customer is responsible for ensuring that all booking details provided (pickup location, destination, date, time, number of passengers) are accurate. The Service Provider is not responsible for any issues arising from incorrect information provided by the Customer.
2.5. Bookings should be made at least 24 hours in advance to ensure availability, particularly during peak season (June to September) and for early morning or late night transfers.
2.6. Prices displayed on the website apply to the specific routes listed. Additional stops, detours, or round trips are arranged on a case-by-case basis and must be confirmed directly with the Service Provider at the time of booking. They are not included automatically in the listed route price.
3. Payment Policy
3.1. Advance payment is required to confirm every booking. For transfers priced over €20, the deposit is 20% of the total fare (minimum €20). Transfers priced at €20 or below require full advance payment.
3.2. The Customer may choose to pay the full fare in advance instead of the deposit, regardless of price.
3.3. The remaining balance is due to the driver at the time of the transfer, in cash or by card.
3.4. Accepted payment methods for the advance payment are bank transfer (SEPA) or credit/debit card. Payment instructions are sent by email after the booking request is received.
4. Cancellation and Refund Policy
4.1. Cancellations must be submitted in writing, by email.
4.2. The following refund policy applies:
- More than 72 hours before the scheduled pickup: full refund for bank transfer payments; full refund minus a €10 processing fee for card payments.
- 72 hours or less before the scheduled pickup: no refund.
- No-show: no refund.
4.3. The €10 deduction on card payments covers non-recoverable processing charges retained by the payment provider.
4.4. Rescheduling a booking to a different date or time before departure incurs no additional charge; the advance payment already made transfers fully to the new date.
4.5. If a booking is cancelled by the Service Provider, the Customer receives a full refund regardless of the payment method used.
5. No-Show Policy
5.1. If the Customer or Passenger does not appear at the agreed pickup location within 15 minutes of the agreed pickup time without prior notice, the transfer will be treated as a no-show and the booking cancelled. No refund applies.
5.2. In the case of airport pickups, the Service Provider will monitor flight arrival information and allow reasonable additional waiting time in the event of documented flight delays, at no extra charge.
5.3. Repeated no-shows or last-minute cancellations without notice may result in the Service Provider declining future booking requests from the same Customer.
6. Changes to Booking
6.1. Requests to change the date, time, route, or add a stop to a confirmed booking must be submitted as early as possible, directly to the Service Provider.
6.2. Changes are subject to vehicle availability and must be confirmed directly by the Service Provider.
6.3. If a change results in a higher fare, the additional advance payment must be paid before the change is confirmed. If a change results in a lower fare, the difference is refunded or deducted from the balance due on the day.
7. Passenger Obligations
7.1. All passengers must comply with Croatian traffic laws and the reasonable instructions of the driver.
7.2. Passengers are not permitted to enter the vehicle under the influence of alcohol, drugs, or any other substance that may affect behaviour or safety. The driver reserves the right to refuse service in such cases, without refund.
7.3. Passengers must wear seatbelts at all times where fitted.
7.4. Smoking, including e-cigarettes and vaping devices, is strictly prohibited in the vehicle.
7.5. Eating and drinking (other than sealed water bottles) in the vehicle requires prior agreement with the driver.
7.6. Passengers are responsible for any damage caused to the vehicle through negligence or deliberate action. The cost of any damage will be invoiced to the Customer.
7.7. Child seats are available upon request. The Customer must request a child seat at the time of booking and provide the child's age and weight. The Service Provider will make every effort to provide an appropriate seat, however availability cannot always be guaranteed.
8. Luggage
8.1. The vehicle (Renault Espace) comfortably accommodates standard luggage for up to 6 passengers. Oversized, excessive, or unusual items (bicycles, surfboards, large strollers, etc.) must be declared at the time of booking.
8.2. The Service Provider reserves the right to refuse transport of undeclared oversized items if they cannot safely fit in the vehicle.
9. Vehicle and Safety
9.1. The vehicle operated by the Service Provider is regularly maintained, roadworthy, and insured in accordance with Croatian law.
9.2. The driver will operate the vehicle in accordance with Croatian traffic laws at all times. Requests to exceed speed limits or otherwise violate traffic law will not be honoured.
10. Liability
10.1. The Service Provider's liability is limited to the direct cost of the booked transfer service.
10.2. The Service Provider is not liable for delays caused by circumstances beyond their control, including but not limited to traffic congestion, road closures, weather conditions, or flight delays.
10.3. It is the Customer's responsibility to allow sufficient travel time to reach their destination, including for flight connections. The Service Provider does not accept liability for missed flights or other connections.
10.4. In the event of a breakdown or other unforeseen vehicle failure, the Service Provider will make every reasonable effort to arrange an alternative solution as quickly as possible.
11. Privacy and Data Protection
11.1. The Service Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian law.
11.2. Personal data collected through the booking form (name, email, telephone number, pickup and destination details) is used solely for the purpose of fulfilling the booked transfer service.
11.3. For full details on how personal data is collected, stored, and processed, please refer to the Privacy Policy.
12. Governing Law and Disputes
12.1. These Terms and Conditions are governed by the laws of the Republic of Croatia.
12.2. In the event of a dispute, the parties will first attempt to resolve the matter amicably. If no resolution can be reached, the competent court in Šibenik, Croatia shall have jurisdiction.
12.3. While these Terms and Conditions may be available in languages other than Croatian, the Croatian version shall prevail in any case of dispute or ambiguity of interpretation.
13. Amendments
13.1. The Service Provider reserves the right to amend these Terms and Conditions at any time. The version published on the website at the time of booking applies to that booking.
13.2. Continued use of the booking service following any amendment constitutes acceptance of the updated Terms and Conditions.
For any questions regarding these Terms and Conditions, please contact:
Email: bernard.mikulic@gmail.com
Phone / WhatsApp: +385 97 753 9328